Shipping policy

Last updated: November 7, 2026

Thank you for shopping with Simply Green Baby. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping destinations

We currently ship to Canada.

International orders - please contact us at customerservice@simplygreenbaby.com.

Order Processing

Except as otherwise stated on our website, orders are processed within 2 business days (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Forgot something?

You can add to your order within 24 hours! Place another order using code ADDON, and we'll combine the orders and ship them together—no additional shipping charge. Available only if your original order has not yet shipped.

Shipping Methods Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Local Delivery

We offer Free Local Delivery on orders over $45 and within the Oakville and Burlington area. A standard delivery rate of $7 will be applied to orders under $45.

Shipping within Canada

We’re happy to offer free shipping across Canada, with minimum order amounts that vary by destination. This helps us keep shipping costs fair while continuing to offer the best possible value to our customers.

ON and QP: Free shipping on orders $98+
NB, NS, PEI: Free shipping on orders $119+
NL: Free shipping on orders $129+
MB and SK: Free shipping on orders $129+
AB and BC: Free shipping on orders $149+

Orders below the applicable threshold will be charged at the Canada Post calculated regular shipping rate.

Because shipping to some remote, rural and Northern destinations can be considerably more expensive, free shipping may not be available to all postal codes, including locations in Yukon, Northwest Territories and Nunavut. Any applicable shipping charges will be shown at checkout.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note that tracking information may take time to update after you receive it.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at shop@simplygreenbaby.com or use the contact details in our contact information policy.